Terms of Service

Last updated: 2 December 2025

These Terms of Service ("Terms") govern your use of the StethShop website www.stethshop.co.uk (the "Website") and the purchase of products from StethShop ("we", "us", "our"). By accessing or using the Website and/or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. About us

StethShop is a trading name of Vena Cava Ltd., a company registered in England and Wales.

• Company name: Vena Cava Ltd.
• Registration number: 15447154
• VAT number: GB489109650
• Registered office: 20 Wenlock Road, London, N1 7GU, United Kingdom
• Email: contact@stethshop.co.uk
• Telephone: +44 20 8058 3531

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not use the Website:

• In any way that breaches applicable local, national, or international law or regulation.
• To transmit or procure the sending of unsolicited or unauthorised advertising or promotional material.
• To knowingly transmit any data, send or upload any material that contains viruses or other harmful code.

We reserve the right to suspend or terminate access to the Website if we reasonably believe you have breached these Terms.

3. Our products

We specialise in stethoscopes, accessories, and related medical products. Product descriptions, images, specifications, compatibility information, and pricing are provided in good faith, but may not always be perfectly accurate or complete.

Colours and finishes shown on the Website may vary slightly from the actual product due to screen settings and manufacturing tolerances.

We may change, discontinue, or update products and pricing at any time without notice.

4. Medical advice disclaimer

The content on this Website is for general information only and is not intended as medical advice, diagnosis, or treatment. Always consult an appropriate healthcare professional for medical guidance. We do not accept responsibility for any reliance placed on information provided on the Website.

5. Placing an order

When you place an order on the Website, you are making an offer to purchase the products listed in your order, subject to these Terms.

We will send you an order confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order. A contract between you and us is formed only when we dispatch the products and send you a shipping confirmation email.

We may refuse or cancel an order for reasons including, but not limited to:

• Product unavailability.
• Errors in product description or price.
• Payment issues or suspected fraud.
• Delivery restrictions to your location.

6. Prices and payment

All prices shown on the Website are in UK Pounds Sterling (GBP). Prices may be displayed inclusive or exclusive of VAT and will be indicated on the product or checkout pages.

We take reasonable care to ensure prices are correct. If we discover an error in the price of a product you have ordered, we will contact you and give you the option to reconfirm your order at the correct price or cancel it.

Payment is due at the time of ordering and must be made using the payment methods available at checkout (such as credit/debit cards, PayPal, or other supported gateways).

7. Delivery

Delivery times and charges are set out on our Delivery Information page. Any delivery dates and times provided are estimates and are not guaranteed unless explicitly stated.

Risk of loss and damage to the products passes to you when the products are delivered to the delivery address you provide.

8. Engraving and personalised products

We offer engraving and personalisation services on selected products.

• Please check your engraving text carefully before submitting your order. We are not responsible for spelling or typographical errors submitted by you.
• Engraved and personalised products are made to your specifications and cannot usually be cancelled or returned unless faulty or not as described.
• We reserve the right to refuse engraving requests that contain inappropriate, offensive, or unlawful content.

9. Cancellations, returns, and refunds

Your rights to cancel and return products are set out in our Returns & Refunds Policy, which forms part of these Terms.

In summary:

• Consumers in the UK generally have 14 days from receipt to cancel most distance contracts, subject to legal exceptions.
• Engraved and customised products are normally excluded from change-of-mind returns.
• Faulty or misdescribed products can be returned in line with your statutory rights.

10. Business customers

If you are purchasing on behalf of a business, clinic, hospital, or other organisation:

• You confirm that you have authority to bind the organisation on whose behalf you are purchasing.
• Different returns, warranty, and liability terms may apply compared to consumer purchases.
• We may agree additional written terms for trade or B2B accounts; where there is any inconsistency, those written terms will prevail.

11. Intellectual property

The Website and its content (including text, graphics, logos, images, product descriptions, and layout) are owned by or licensed to Vena Cava Ltd. and are protected by copyright, trade mark, and other intellectual property laws.

You may use the Website for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or commercially exploit any part of the Website without our prior written consent.

12. Third-party links

The Website may contain links to third-party websites or resources. These links are provided for your convenience only and do not imply endorsement. We are not responsible for the content, accuracy, or practices of third-party websites.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any matter in respect of which it would be unlawful to limit or exclude liability.

Subject to the above, and to the fullest extent permitted by law:

• We will not be liable for any loss of profits, loss of business, loss of data, or any indirect or consequential loss arising out of or in connection with the Website or any products purchased.
• Our total liability for any claim arising out of or in connection with a product or these Terms will be limited to the price paid for that product.

14. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your use of the Website or your breach of these Terms.

15. Privacy and cookies

Your use of the Website is also governed by our Privacy Policy and Cookie Policy. These explain how we collect, use, and protect your personal data.

16. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in our practices, products, or legal obligations. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website after changes have been made constitutes acceptance of the revised Terms.

17. Governing law and jurisdiction

These Terms and any disputes arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer laws in your country of residence provide otherwise.

18. Contact us

If you have any questions about these Terms of Service, please contact us:

• Email: contact@stethshop.co.uk
• Telephone: +44 20 8058 3531
• Postal address: Vena Cava Ltd., 20 Wenlock Road, London, N1 7GU, United Kingdom